How to Humanize Your Brand on Social Media

Marketing your business on social media can seem overwhelming. From trending reels to clever taglines, there is always something new to add to your strategy. But here’s the thing. If people don’t connect with your messaging on a human level, you’re missing a huge opportunity to build trust and long-term relationships. Brands that show personality, empathy, and authenticity stand out. Humanizing your brand on social media isn’t just nice to have; brands that show personality, empathy, and authenticity stand out among competitors. 

 

A dedicated consumer will bring more repeat business and referrals than a constant influx of new customers. Here are five ways to ensure you’re building a human connection in a virtual world.

 

1.     Know Your Audience - When you know who your audience is and what appeals to them, it’s much easier to create content that will resonate. And this relevant content drives higher engagement, shares, and saves.Just like you’d chat with customers face-to-face, online relationships are no different. Choose targeted messaging to gain new clientele, but don’t forget the value of existing customers.

 

2.     Get Personal - Social media can sometimes feel, well, unsocial. An inauthentic presence is hard to hide, so use your platforms to tell the story of who you are, what you value, and why you’re different than competitors. 

 

Have a team working alongside you? Introduce them! Share behind-the-scenes moments, even when they aren’t always pretty. Celebrate personal and professional milestones. These stories are what build connections and attract ideal clients.

 

3.     Prioritize Engagement - If people take the time to leave a comment, try replying as soon as possible. If checking messages and emails regularly isn’t feasible, delegate this task to another employee who can handle it for you. Avoid generic replies. Instead, tailor your response to include their name when possible. Even a simple “thank you” goes a long way.

 

4.     Welcome Feedback and Suggestions - Listening to your audience is crucial to building brand loyalty. When people feel heard, they feel valued. Try asking things like:

 

·       “What do you want to see more of?”

·       “What’s something you wish we did better?”

·       “What are you loving?”

 

We know it’s scary putting yourself out there for criticism, but the truth is there are also lots of satisfied customers eager to sing your praises, too. 

 

5.     Share Your Purpose - People prefer supporting brands that stand for something. Show the causes you care about and ways you use your business to make a positive impact. This allows followers to feel like they’re part of something bigger, deepening their loyalty to you and your business. A strong mission helps set you apart and gives people a reason to choose you over competitors.

 

Final Thoughts

 

Too often, businesses make the mistake of talking “at” their customers rather than creating shared conversations. But this misses the mark because no one wants to be sold to. They want brands that understand their needs and speak to their interests. 

 

Remember, social media isn’t a one-way street. Brands that succeed online are the ones truly listening. 

The “Sweet Spot” of Social Media Scheduling

By Alison Lukin • April 29, 2025
The “Sweet Spot” of Social Media Scheduling If you wander down a rabbit hole of wondering how much you should be posting and when, you’re not alone. It seems like every day someone is giving new advice, making navigating the algorithms of each social media channel feel like a full-time job. And who has time for that? (except for us, of course!) Contrary to what some might say, posting is more an art than a science. If you post too infrequently, you’ll be forgotten. But post too much, and you may feel like you’re annoying your audience. The struggle is real. So, how do you find that perfect balance of keeping your audience engaged without overwhelming them? Here’s how to find the “sweet spot” and tailor your content creation to it. Create a schedule (and stick to it): Social media algorithms are designed to favor consistency. When you post sporadically, your content has a higher chance of getting buried. It’s important to gauge analytics to see when your audience is most active, but the most important factor is regular weekly (or daily) posting. When you’re connected with your audience at the right times, it helps keep messaging clear and impactful. Instead of scrambling for content at the last minute, you’ll deliver purposeful, creative messaging. Maintain Consistency: There’s an unspoken cadence of trust between businesses and their followers on social media. When people become accustomed to your content schedule, they’re more likely to engage in what you share. Try implementing frequent themes such as “Testimonials” or “Mid-Week Check-Ins” to create anticipation and loyalty. Bulk Create Content: Coming up with new things to post daily leads to burnout. Instead, bulk create a group of posts at a time and either save them or use a tool like Buffer or Hootsuite to schedule them in advance and help keep you on track. Social media is a marathon, not a sprint; planning in advance and having a bank of ideas to pull from allows you to maintain a steady rhythm when life gets hectic. Share More Stories: The easiest way to get the greatest return on your time is sharing to stories as frequently as possible. This can be done in real time or by using a content calendar. The algorithms, particularly Instagram, favors accounts that utilize stories and reels; it’s a must for more reach and engagement. Try utilizing extra features like taking a poll or adding music. It’s ok to experiment and get creative! Unfortunately, there’s no manual for finding your exact sweet spot. But if you understand your audience, deliver consistent content and value, and accept feedback from followers, you’ll start seeing improved results for your effort. isn’t about following a rigid formula. Start with a plan, watch your analytics, and be willing to adjust as you grow. As always, we’re here to answer questions or help manage your social channels. Email alison@officiallysocial.com anytime!

Why Successful Growth Campaigns NEVER Bring Fake Followers

By Jamie Johnson • March 28, 2025
One of the biggest questions we hear from business owners is how they can grow their social media quickly. Many have been led to believe that social media growth equals success. Unfortunately, that isn't always the case! It’s a common misconception that the bigger your following, the more credibility and sales you will have. Expanding your audience is important BUT the quality of that growth matters far more than the quantity. Anyone can pay for followers, but what matters is choosing your growth campaigns carefully; even better when they're done with the help of an industry expert. With the right strategy, you can develop a meaningful, engaged community rather than chasing empty followers. Here are three rules we recommend following when creating growth campaigns for your social media channels. Rule #1: Focus on Finding a Genuine Audience We know that total follower count is a distracting number, but an engaged, loyal audience is what matters in the long run. Fake followers will only hurt your visibility, and the algorithms will not favor your content. A solid growth campaign should prioritize attracting your target audience—people genuinely interested in your brand who will interact, share, and like your posts. Rule #2: Make Your Growth Campaign Intentional Don’t be fooled by the promise of quick results and a quick following. If it sounds too good to be true, it probably is. Social media platforms make it easy to run campaigns, but there are disparities in effectiveness because rapid growth doesn’t always translate to value. It pays to be patient and strategic when building your audience. A bigger number that lacks any real connection will make finding your true followers harder. Rule #3: Rely on Data Data and analytics are a crucial point of any growth campaign. If you’re investing money for better results, you want to see the ROI. The key is to look past your follower count and focus on engagement rates (likes, comments, shares), external link clicks, and audience retention. These things will lead to long-term success rather than just a bunch of uninvested followers. One more thing to remember is that boosting posts, while valuable and serving a purpose, is NOT a growth campaign. A proper growth campaign is a strategic effort to increase your following, engagement, and overall reach. If this sounds like something your business could benefit from and you’d like to learn more, visit us at officiallysocial.com or email alison@officiallysocial.com anytime! 

How to Increase Followers Organically

By Jamie Johnson • February 28, 2025
One of the biggest questions we hear from clients is how to get more followers. And that’s because most people assume that the more followers you have, the more exposure and reach your content is likely to get. And while there is some truth to that, the number isn’t the only important thing—the quality of your audience also matters! Yes, a strong following is essential for your business. But while paid promotions can give you a temporary boost, growing your audience organically ensures long-term engagement and credibility. Here are six ways to do it effectively: 1. Post Consistently : We can’t say it enough—content is king. If it’s been a while since you’ve shared something, don’t overthink it. People aren’t looking for perfection on social media. They’re looking for a connection. Create valuable, engaging, and visually appealing content that aligns with your brand, and utilize a consistent posting schedule to keep your audience tuning in. 2. Research Trending Hashtags : Hashtags aren’t dead, we promise! In fact, they are a big help in increasing discoverability because they categorize your posts, making them easier to find when users search for related topics. Try incorporating a mix of popular and niche hashtags relevant to your business to maximize your audience. 3. Engage with Your Audience : Social media is meant to be social! There needs to be a give and take, so be sure to reply to comments and messages promptly. You'll also want to like, share, and simply acknowledge others’ content. The more active you are, the more likely people are to follow and interact with you in return. 4. Collaborate with Others : Know another local business that’d be interested in partnering in an event? Or perhaps some influencers might want to work together to increase brand awareness. Don’t be afraid to reach out! Cross-promotions and shoutouts can boost your visibility without the additional cost of paid ads. 5. Seek User-Generated Content : Authentic, user-generated content is trending across platforms like Instagram and TikTok. Ask followers to share pictures, videos, and reviews related to your brand. You can then feature this content to create a sense of community and encourage others to participate. 6. Be Patient: Perhaps the hardest on this list is understanding that solid organic growth takes time. If you stay consistent, track your progress, and refine your strategy as needed, you’ll work toward building a loyal following that sticks around. With such an inundation of social media, people are simply looking to follow accounts they can connect to. By implementing these strategies, you’ll see steady, meaningful follower growth—so stay authentic, be consistent, and remember the value you are providing your audience.